Boarding Fees

£6.50 per day with discounts for 2 or more cats sharing.

• PLEASE REMEMBER TO BRING YOUR CAT’S CURRENT VACCINATION CARD ON THEIR FIRST VISIT AS WE REGRETTABLY CANNOT ACCEPT THEM WITHOUT IT. The inoculations that each cat must be covered for are Feline Enteritis, Leukaemia and Cat Flu. Once we have seen the certificate we will only require to see it again on the first stay after the following year’s booster as we will keep a note of when the booster is due.
• A deposit is now required of £25-00, which is non refundable, but will be deducted off the final amount when the account is settled.
• An additional charge of £2-00 per animal staying upto 14 days will be made to cover insurance, but if the stay is 15 days or longer then a flat fee of £3-00 per animal will be charged. This type of insurance is not usually covered in your normal household/pet insurance. Our insurance does exclude fees in connection with any condition pre-existing to the visit, in the event of death and cost of cremation.
• Full payment is expected on collection of your pet by either cash or cheque (made payable to FIVEWAYS BOARDING KENNELS & CATTERY). Should an animal be collected before the booked departure date then the reserved occupancy fee will still be charged.
• If it becomes impossible to collect your animal by the agreed date a telephone call is very important to us so that arrangements can be made – it could put us in an embarrassing situation if we need your unit for someone else who has previously booked with us – we never intentionally double book units!!!! If we do find ourselves in the position that an animal is collected later than previously arranged without our prior knowledge the animal must be collected as early as possible the following day. If the unit has already been booked out to a new visitor on the extra day the animal supposed to be in that unit will take priority and other arrangements will be made available for the late stayer. An additional charge of £5-00 will also be added to the final bill for inconvenience to us for having to make alternative arrangements.
• Whilst every possible attention is given to each pet boarded with us, it is done so entirely at the owner’s own risk, as are pets sharing accommodation. Should we feel the need to separate them in the interest of your pet’s own safety, a relevant charge for the extra accommodation will be made.
• Any current or ongoing problems with a pet’s health or temperament must be notified to us at the time of booking. We reserve the right to refuse any pet that we consider to be of an unreliable temperament, or sick at the time of boarding. If your cat is on any medication during his/her stay with us would you please make sure you leave us with clear instructions for administration and also enough medication for your pet’s entire stay if necessary.
• We have our own veterinary surgeon on-call 24 hours a day. If in the unlikely event we do need to contact a vet for your pet and he/she is with a local surgery we will of course contact them first. If we have to call out a vet for any existing health condition prior to boarding, all fees incurred are the responsibility of the owner. If your pet is well enough for us to take them to an appointment at the surgery a charge of £10-00 will be added to your invoice for our time and petrol money rather than you being charged a much higher call-out fee from the surgery.
• All pets should have been wormed recently. Should any pet on arrival require treatment for internal or external parasites (fleas worms etc.) this will be done without prior consent from the owner and then a charge will be made for this.
• Please could you restrict drop off, collection and viewing times to within our opening times as we do like to consider our neighbours and hope you will too.
• OUR OPENING TIMES ARE NOT FLEXIBLE – the council gave us these times when we applied for Planning Permission – we do not want to jeopardise our license and hope that you would not expect us to.
• Every cat will have designated time spent with him/her each day.
• We will supply each cat with its own heat pad and scratchboard but ask that you provide he/she with one set of bedding so that they have some familiar smells and comforts around them. If you wish you may leave toys etc. but only on the strict understanding that although every effort will be made to keep track of these items we can not be held responsible for any loss or damage.
• Storage of cat carriers is available.

If an animal is not collected within 14 days of the agreed departure date and all points of contact have failed, we reserve the right to have any animal removed from the premises and legal action will be taken to reimburse boarding fees and monies spent on the relocation of the animal.